Unfortunately our check in process was pathetic. We arrived about an hour early and they said the rooms weren’t ready yet - there were already about 4 other groups waiting in reception to be checked in. The lovely lady at the counter explained they had a huge group depart today - ok, we asked to use the pool while we waited (no issue and thank you). Then we returned just prior to the actual check in time to find that nobody had been checked in yet. Waited a while until the man at the desk did our check in process, then said “I’ll just check if the room is ready”. He disappeared for about 20 minutes, came back and without explaining anything to us, moved on to check in the next couple. We sat in reception for over half an hour until he finally said ok here is your key, no apologies or explanations. When we went to the room there were at least 2 service women around so I don’t understand why they couldn’t have arranged to prepare the rooms for the 5 groups checking in urgently? Very disappointing, but mostly just the lack of communication - we would have happily laid by the pool for a bit longer.
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